At Vexorand, we respect your privacy and are committed to protecting your personal information. We collect, use, and safeguard your information as outlined in this privacy statement when you come to our resort, use our services, or contact us online.
1. Data We Compile
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Personal identification information includes things like name, address, phone number, email address, birthdate, and government-issued identification (for check-in and regulatory compliance).
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Financial Data: Transaction histories, credit/debit card numbers, and payment details for gaming, bookings, and other services.
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Player loyalty programme information, gaming activity, and preferences are examples of casino data that is used to provide customised offers and comply with legal requirements.
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Operating system, browser type, IP address, and browsing preferences on our apps and website are examples of device and usage information.
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Security and Surveillance Data: Video and security tapes are collected on the property for safety purposes.
2. How We Use Your Information
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to manage reservations, payments, and check-ins.
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to provide and improve our dining, entertainment, hotel, and casino services.
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to keep in contact with you about events, reservations, special offers, and promotions.
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to follow all applicable laws, regulations, and licencing requirements.
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to enhance security and thwart fraud.
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to customise your experience based on past visits and your personal preferences.
3. Information Exchange
We never sell the personal information you provide. However, we may provide your information to:
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trustworthy outside service providers that support our business operations (e.g., payment processors, marketing firms, and IT services).
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regulatory agencies required by law (like gaming commissions and tax authorities).
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The involvement of law enforcement or other legal entities may be necessary to protect our rights or follow the law.
4. Data security
We implemented the appropriate technical and organisational safeguards to prevent unauthorised access, alteration, disclosure, and destruction of your data. We’ve trained our staff on how to handle your information responsibly.
5. Your Legal Rights
You may be granted the following rights by your jurisdiction:
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Edit, delete, or access your personal information.
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Decide not to accept marketing communications.
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Prohibit or restrict particular processing operations.
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We have information about you; get a copy.
Please contact our Privacy Officer at [phone number or email address] to exercise these rights.